Privacy Policy

Introduction

stellar-budget respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information you provide directly to us when you:

• Submit a service booking request through our online form
• Contact us via email
• Subscribe to our communications
• Interact with our website

This information may include your name, email address, postal address, and any other details you choose to provide in your communications with us.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our garden care services
• Process and fulfill your service requests
• Send you confirmations, updates, and administrative messages
• Respond to your inquiries and provide customer support
• Communicate with you about services, offers, and updates
• Analyze usage patterns to improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Contract performance: to deliver the services you've requested
• Consent: when you've given us explicit permission
• Legitimate interests: to improve our services and communicate with you about relevant offers
• Legal obligations: when required by law

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in our operations (email delivery, website hosting, analytics)
• Professional advisors (lawyers, accountants) when necessary
• Law enforcement or regulatory bodies when legally required

All third parties are required to maintain the confidentiality of your information and use it only for specified purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service booking records are typically retained for seven years for business and legal compliance purposes.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Request transfer of your data to another organization
• Withdraw consent where we rely on it

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: [email protected]
Address: 42 Greenfield Lane, Bristol, BS8 2PU, United Kingdom

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Website: stellar-budget.com
Helpline: 0303 123 1113